Welcome to Turns Up, where your satisfaction is our top priority. We are committed to delivering your orders across the United States with speed, care, and transparency. This Shipping Policy outlines all the important details regarding delivery timelines, carriers, shipping costs, and customer expectations.
1. Shipping Availability (United States)
We currently ship to all 50 U.S. states, including:
- Mainland USA
- Alaska and Hawaii
- PO Boxes and APO/FPO military addresses (via USPS only)
We do not currently offer same-day or local delivery options in the U.S., but we ensure fast standard and expedited shipping services nationwide.
2. Shipping Methods & Delivery Times
We offer Standard, Expedited, and Priority shipping options. Orders are processed within 6–9 business days, and shipping time depends on the method selected at checkout.
3. Shipping Charges
Shipping costs are based on the total weight, size, and destination of your order and will be clearly calculated and displayed at checkout.
Free Shipping Offer
We offer Free Standard Shipping for all U.S. orders over $75 USD.
4. Order Processing & Dispatch
- All orders are processed Monday through Friday (excluding holidays).
- Orders placed before 12:00 PM (PST) typically ship the same day or the next business day.
- Orders placed on weekends or holidays will be processed the following business day.
- You will receive a shipping confirmation email with tracking information once your package has been dispatched.
5. Tracking Your Order
Once your order has shipped, you will receive a unique tracking number by email. You can track your shipment via:
- The carrier’s official website (e.g., USPS, UPS, FedEx)
- Your Turns Up account dashboard under “My Orders”
If you do not receive tracking details within 48 hours of your order, please contact us.
6. Carriers We Use
We work with reputable U.S. shipping partners to ensure reliable and timely delivery:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
- DHL Express (for premium or international services if required)
The carrier is automatically chosen based on your address, shipping method, and order weight for the most efficient delivery.
7. Delivery Delays
While we do our best to meet all estimated delivery timelines, external factors such as:
- Severe weather
- Peak holiday seasons
- Carrier disruptions
- Incorrect shipping address
May cause unexpected delays. Turns Up is not responsible for delays beyond our control, but we will work closely with you and the carrier to resolve any issues.
8. Address Accuracy
Please ensure that your shipping address is entered correctly before finalizing your order. We are not responsible for:
- Delays or lost packages due to incorrect or incomplete addresses.
- Additional shipping charges for reshipping returned packages.
Tip: Always double-check apartment/unit numbers and ZIP codes before placing your order.
9. Lost, Stolen, or Damaged Packages
If your tracking shows “Delivered” but you haven’t received your package:
- Verify the shipping address.
- Check with neighbors, household members, or your local postal office.
- Contact the shipping carrier for location confirmation.
If your item is lost, stolen, or arrives damaged:
- Email us at support@turnsup.store within 9 days of the delivery date.
- Include your order number, photos (if applicable), and a description of the issue.
- We will file a claim and assist in replacing or refunding your item as per our return policy.
11. Multiple Shipments
If your order includes items from different warehouses or vendors, it may be shipped in separate packages. You will be notified of any split shipments with individual tracking numbers.
12. Contact & Support
If you have any questions about your shipment, need help with tracking, or have special delivery instructions, please reach out to our support team:
Business Name: Turns Up
Business Number: +1 (321) 372-1931
Business Email: support@turnsup.store
Business Address: 82 WENDELL AVE., STE 100, PITTSFIELD, MA, 01201, United States
Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)
Chat Support: 24/7