1. Information We Collect

We collect different types of information to offer and improve our services, facilitate your shopping experience, and comply with legal obligations.

a. Personally Identifiable Information (PII)

When you create an account, place an order, or contact our support team, we may collect:

• Full Name
• Email Address
• Phone Number
• Shipping and Billing Address
• Order History
• Account Login Details (encrypted)

b. Payment Details

While processing payments, we collect payment method details (e.g., credit/debit card info), but we do not store full card details. Payment transactions are securely handled via trusted third-party gateway such as:

• PayPal

c. Device and Usage Information

Automatically collected when you use our site:

• IP address
• Browser type and version
• Device type and operating system
• Referring URL
• Date/time stamps of visits
• Pages visited and time spent

d. Cookies and Tracking Technologies

We use cookies, beacons, and analytics tools to:

• Remember your preferences
• Analyze user behavior
• Deliver targeted advertising (Google Ads, Meta, etc.)
• Improve site performance

You can disable cookies via your browser settings at any time.

2. How We Use Your Information

We use the information collected from you to:

• Process and deliver your orders efficiently
• Communicate with you about orders, promotions, or support queries
• Personalize and improve your user experience
• Prevent fraudulent transactions and ensure security
• Comply with legal and regulatory obligations
• Show targeted advertising through platforms like Google and Meta (with your consent)

We will only use your data for the purposes it was collected and in accordance with this Policy.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

a. Trusted Third Parties

• Shipping providers (e.g., DHL, TCS, Leopards, etc.)
• Payment processors
• Analytics providers (e.g., Google Analytics, Facebook Pixel)

These service providers are contractually obligated to keep your data secure and use it only for service delivery.

b. Legal Disclosures

We may disclose your personal data:

• To comply with applicable laws or legal processes
• To respond to governmental requests
• To protect the rights, property, or safety of Turns Up, our customers, or others

c. Business Transfers

In case of a sale, merger, acquisition, or asset transfer, your information may be transferred as part of the transaction.

4. Data Storage and Retention

We retain your personal data for as long as necessary to:

• Provide services and complete transactions
• Fulfill legal, accounting, or tax requirements
• Protect our rights in case of disputes

Inactive user data is securely deleted or anonymized after a reasonable period, unless retention is legally required.

5. Your Rights and Control Over Your Data

Depending on your location, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request data deletion (“Right to be Forgotten”)
• Withdraw consent for marketing communications
• Object to automated processing or profiling
• Download your data (data portability)

6. Security of Your Information

We prioritize your data security by implementing industry-standard measures:

• SSL Encryption across the site
• Secure payment gateways
• Firewalls & malware detection
• Restricted data access to authorized personnel only
• Two-factor authentication (2FA) on administrative accounts

While we take strong precautions, no method of electronic storage or transmission is 100% secure.

7. Marketing and Communications

With your consent, we may send you:

• Promotional emails
• Special discount offers
• Product updates
• Abandoned cart reminders

You can opt out at any time using the unsubscribe link in our emails or by contacting us directly..

8. International Data Transfers

As our store is accessible worldwide, your data may be transferred outside your country of residence, including to countries that may not offer the same level of protection.

All such transfers comply with applicable laws and safeguards, including standard contractual clauses (where required).

9. Children’s Privacy

Our website is not intended for individuals under the age of 13 (or 16 in some regions). We do not knowingly collect personal data from children.

If we discover such data has been collected without parental consent, it will be deleted immediately.

10. Third-Party Websites and Services

Turns Up may link to external websites (e.g., Instagram, YouTube, supplier sites). We are not responsible for their content or privacy practices. Please review their policies separately.

11. Policy Updates

We may revise this Privacy Policy from time to time due to:

• Regulatory changes
• Changes in our business or services
• Technology updates

Changes will be posted on this page, and we will notify users where appropriate. Continued use of the site after such changes constitutes your consent to the revised policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please reach out to:

Business Name: Turns Up

Business Number: +1 (321) 372-1931

Business Email: support@turnsup.store

Business Address: 82 WENDELL AVE., STE 100, PITTSFIELD, MA, 01201, United States

Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)

Chat Support: 24/7