At Turns UP, customer satisfaction is at the heart of everything we do. We’re committed to delivering high-quality products and ensuring a smooth, transparent shopping experience. Please review our comprehensive Return & Refund Policy below.

Return Policy

Eligibility for Returns:

We gladly accept returns under the following conditions:

• The item must be returned within 14 calendar days of receiving your order.
• The product must be unused, unwashed, and in its original condition with all original tags, labels, and packaging intact.
• Proof of purchase (order number or invoice) must be provided.

Non-Returnable Items:

Unfortunately, we do not accept returns on:

• Personalized or custom-made products.
• Intimate or sanitary goods such as undergarments or cosmetics (unless damaged or defective).
• Clearance or final sale items.
• Products returned without prior authorization.

Return Process:

1. Request a Return: Email our customer care team at support@turnsup.store with your order number and reason for return.
2. Authorization: Once your request is approved, we will provide you with the return address and instructions.
3. Shipping the Product: You are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Refund Policy

When Will I Receive My Refund?

• Once we receive and inspect your return, we will notify you via email.
• If the return meets our policy conditions, we will initiate a refund to your original payment method within 14 business days.
• Refunds may take additional time to reflect in your bank or credit card account depending on your financial institution.

Partial Refunds:

In certain cases, only partial refunds are granted (if applicable):

• Items not in original condition or with missing parts.
• Items returned beyond the 14-day return window without prior notice.

Late or Missing Refunds:

If you haven’t received a refund yet:

1. First, check your bank account or credit card again.
2. Then contact your payment provider, it may take some time before the refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at support@turnsup.store

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@turnsup.storewith photographic evidence and a description of the issue.

Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect item, notify us within 3 days of delivery. Send clear photos of the item, packaging, and shipping label to support@turnsup.store We’ll arrange a replacement or full refund at no additional cost to you.

International Orders

For international returns:

• All return shipping charges and import duties/taxes are the responsibility of the customer.
• Refunds will be issued in the original currency and payment method used at checkout, excluding any shipping and handling charges.

Need Help?

If you have any questions about our Return & Refund Policy, feel free to contact us:

Contact Information

Business Name: Turns Up

Business Number: +1 (321) 372-1931

Business Email: support@turnsup.store

Business Address: 82 WENDELL AVE., STE 100, PITTSFIELD, MA, 01201, United States

Business Hours: 9:00 AM to 5:00 PM (Monday – Friday)

Chat Support: 24/7